Terms and Conditions
Terms and Conditions
Booking of services with Moxtain represents your unconditional acceptance of the Terms & Conditions set out herein. These Terms and Conditions will be imposed on you and all the travel companions accompanying you throughout the trek.
Payments for Activity
The purchase of any trek offered by Moxtain Pvt Ltd (hereinafter referred to as 'Moxtain/We/Our') constitutes a mutual contractual arrangement between Moxtain and Client ('You').
Payments Mode
We accept bookings directly from our website for all our batches, or in some cases to the company’s Current Account. We do not have any cash collection facility.
Fitness Responsibility
We assume that before starting your journey for the trek, you are well aware of the difficulties and challenges and the level of fitness required for that particular trek. Though through a number of images, graphics, blogs and similar articles we try to provide you a number of methods to get in shape for the trek, physically and mentally. Getting fit for a particular trek solely depends upon you.
Moxtain offer treks that have different difficulty levels, hence it requires fitness of different levels from the clients. The respective difficulty level for a particular trek is also mentioned with each trek itinerary
We are not a skilled medical expert(s) and it is your responsibility to acquire the medical consultation before you joining the trip.
We hold you solely responsible to furnish only the correct information regarding your physical condition before the trek. We assume all the information furnished to us is correct with respect to you and all the travel companions, on behalf of whom you are making the booking. It is your responsibility to mention if there is any medical condition, disability, pregnancy or any kind of mental & physical condition that may affect your fitness to complete the trek with us.
Any information furnished by you is assumed to be true but in case, while on or before the trek, we find any discrepancies, we reserve the right to terminate your trek with immediate action and in this case, there will be no full or partial refund.
Submition of Documents
All the required documents with will be shared with you along with the booking email are required to be submitted in advance (must be submitted before your trek start date). Moxtain is not responsible for your trip formalities not being completed in time or for the absence of essential documents. we reserve the right to terminate your trek with immediate action and in this case, there will be no full or partial refund..
Group sizes (Number of participants) on a Trip/Trekking/Adventure Activitiy
We have different numbers of members on a particular date, this depends upon certain factors like season of the year, popularity of the trek, any public holiday etc.
Getting less or more people in a group is certainly something which we cannot control.
We need a minimum of 6-8 members to open a particular date for a particular trek. However, if you still have less number of members for a particular date, the option for opting for a customised trek is always available.
Age-Gender Ratio
People of different ages and mix genders join us for treks, there may be age limits constraints for different treks, that is completely depend upon the difficulty level of the choosen trek, however we do not moderate the gender ratio.
Cancellations and Refunds
In case you wish to cancel your trek please email us at cancel@moxtain.com.
Cancellation charges are based on the total trek fee, irrespective of the amount paid either full or partial.
The cancellation policy is based on the original booking time and original start date of the trek.
Trek cancellation due to weather
In case of an incomplete trek due to weather conditions, one can opt for the same trek again throughout their lifetime on all our fixed departure for the same trek.
Note: This attempt only covers the trek fee and will not include any rentals or the transportation amount paid earlier. This is non-transferable.Difficulty level of a Trek
Every Trek has it’s own difficult level. The difficulty level of a trek is contributed by multiple factors such as length of the trek, weather conditions, Altitude gain, Terrain etc. The order of the difficulty level is Easy, Easy to Moderate, Moderate, Moderate to Difficult, and Difficult.
The Treks with difficulty Level above ‘Moderate’ are certainly not to be experienced without any prior Himalayan Trekking experience. We do not practice any verification of your prior treks, and consider it your responsibility to maintain the integrity and complete transparency while choosing a trek.
Note: Opting for a trek will be assumed as your acceptance to the difficulty level of the trek. We recommend you to use your due diligence while opting for a trek. Above this, still if you have a doubt to choose a trek, do consult us.Rentals and Other Additional Services offered by Moxtain while on trek
Moxtain provides optional trekking gears on rent for the ease of Trekkers, which are not included in the trek fee. The rented equipment are solely the property of Moxtain and are to be used responsibly and returned as it is once the trek is completed.
The requirement for trekking equipment on rent namely Trekking shoes, Rucksack, Trekking Pole and Poncho is requested from the trekkers 10-20 days before the start of trek. The requirement for requesting these gears is strictly subject to payment confirmation, sharing your requirements is not a confirmation. The requests are closed 5-7 days before the trek start date. The request may also be refused if the gears are not available. though, we provide the rented equipment in the best condition possible. But in the hilly Himalayas, there are certain constraints, so the equipment cannot be washed and dried after every trek. The shoe size-chart is always shared with you and we assume you have shared the accurate size.
Another additional service of Bag-offloading by mule or porter for carrying your trek bag is also available while trekking with Moxtain. And can be again availed 10-20 days before the trek start date and is subject to payment confirmation only.
Refund of rent amount paid for trekking gears and Offloading service.
The rented gears and bag-offloading service are made available in advance request only. An on-the-spot request may be refused due to unavailability. However if you cancel your trek, the amount for rentals and offloading service is completely refundable. The amount is non-refundable on conditions like early-return or cancellation on trek start date, whatever the reason might be.
The rented gears and offloading service are not charged on a partial basis and the amount remains the same either opted on the first day or while on the trek. However, the charged amount may be higher if the service is requested while on trek (it will be provided only if available).
No Refund Cases
There will be no Full or Partial refund in case you voluntarily leave or drop out of the trek irrespective of any reason after the trip has started. No refunds will be made for any accommodation, transportation, sightseeing, meals or services if booked and not utilised.
In case, Moxtain has to cancel the trip due to flood, heavy-rain, heavy-snow, landslide, any local restriction, any kind of strike, political unrest, curfew denial of forest permit by the authorities etc. or any other unexpected and unavoidable circumstances, we will suggest an alternative trip or date. Refunding the amount will not be possible in any such cases. You shall be notified of the same. You may accept the alternate trip suggestion, voucher (with two-year redeemable limitation) or request another date of your choice, as per the availability. You can avail the service by paying the difference in price if any. Moxtain, under any circumstances, will not be liable for any additional costs incurred to book/cancel/reschedule any mode of transport (flight, trains, taxi, etc.), mode of accommodation (hotels/ homestays, etc), visas, onward arrangements with this trip.
Refunds are not possible for any missed or unused services including the voluntary/involuntary termination of the tour on account of sickness, late arrival on the tour, inappropriate behaviour etc.
Moxtain is not liable to pay for any compensation/refund for any missed service or any loss arising as an outcome of trip shortening, alteration, extension or cancellation due to any unexpected and unavoidable circumstances.
However, you expressly understand and agree that, in any event, the maximum liability of Moxtain will be limited to the trip cost purchased from Moxtain.
Cancellations and Refunds in case of lockdown due to Covid19
‘Lockdown’ imposed due to pandemics will be termed as an unavoidable and unexpected circumstance, and will be treated as a ‘No refund case’. A voucher of the same amount will be issued which can be availed in future treks.
Use of Intoxicants
We strictly prohibit and do not encourage the use of intoxicating substances, legal or illegal, while or after and before the trek. The miscreants need to be aware that, if caught while on or after or before the trek carrying/consuming these substances, by the legal authorities, we hold no responsibility for their misconduct.
No Alcohol and Smoking
We strictly prohibit and do not encourage the use of intoxicating substances, like alcohol and cigarettes, while or after and before the trek. We believe that the consumption of such substances has medical complications and while on treks with us we strictly restrict the usage of such substances. In case, found under the consumption or carrying along with such intoxicants, your trek services from Moxtain are liable to be canceled without any warning and further clarification.
Communications
All communication will be done with email-id submitted by you at the time of booking. We are not responsible for communication due to any misleading, wrong or invalid email-id submitted by the candidate. We also do inform the client by phone number submitted at the time of booking, however, the documents will be sent by emails only.
Backpack and Luggage Responsibility
The safety of baggage and personal luggage are at your responsibility throughout the trip. You are solely responsible for your personal belongings while on the trip. Moxtain is not responsible for any loss of baggage, goods, air tickets, passport, cash, traveler's cheques, or any other travel document or item owned by you while on tour, whatever may be the cause.
Backpack offloading
Moxtain expects you to carry your own backpack which contains clothes, warm gears, toilet kits, etc. Camping gears like tents/sleeping bags is carried by Moxtain support team. If for some reason, you do not want to carry your backpack, you can offload the same by paying an additional charge. Partial offloading is not available. If you want bag offloading service ( It means your personal rucksack/backpack will be carried by Moxtain Staff on the complete trek and will be made available to you on the campsites). Please inform your trek leader at Basecamp. The charges for this service will depend upon the trek you choose, it will be communicated to you in the email. the weight limit for this service is 11kg per bag. This price remains the same, irrespective of the day the service is availed. The bag handed to us, should be covered with a rain-cover. Also, offloading on arrival may be refused if sufficient man/animal power is not available. Your offloaded backpack cannot weigh more than 11 kgs. No suitcases/strollers/duffel bags are allowed for offloading.
On Trip Behaviour
We reserve the right to cancel your trek if we find that your behavior is not suitable to continue the trip along with the group. The Trek leader leading your trek has to ensure your safety as well has to conduct the trek in a proper manner. Any behavior causing annoyance or distress to fellow travelers including Moxtain staff will not be tolerated and the trek leader reserves the right to cancel your trek with immediate action, without any further clarification whatsoever it may be. In this case, no refund will be provided for any missed service.
Extra Expenses
Inclusions for each trip are different and the accommodation, meals, arrival or departure transfers, guides, entrances fees, equipment, and baggage handling, if included, are as specified with the itinerary.
Unless mentioned insurance, international and domestic airfares, cost of obtaining passports and visas, airport departure taxes, excess baggage charges, gratuities to guides, drivers and camping staff, meals other than those specified in the itinerary, beverages, personal expenses such as laundry, phone calls, and optional tour prices are extra.
Emergency during trek
You need to descend from the trek in case of a medical emergency which may arise in a trek, we will make arrangements for your return to the base camp or to the nearest road head, from where further rescue can be carried. The person accompanying you may or may not be a trained member depending upon the emergency and availability of manpower.
Here it should be understood that Moxtain is not liable to pay for any expenses during rescue activity in an emergency condition. You will be solely responsible for bearing all the expenses of the whole rescue activity before or later.
Rescue Activity or dealing with emergencies is extremely difficult and time-consuming in the mountains, a sick person is not easy to rescue. Doctors do not go along with a team. Our trek leaders are trained to respond to medical emergencies but they are not doctors and can administer the situation up to a limit only. when you register for a trek, we assume you are aware of the challenges of a high altitude trek like AMS, HAPE, and HACE and you will educate yourself how to deal with these challenges in order to avoid medical emergencies.
Risk Acknowledgement
Trekking, Peak Climbing, and Mountaineering in the Himalayan region pose a risk to life and property to every individual. At mountains where usually our treks are conducted, unavoidable circumstances like changes in weather, fearing injury and even death. We at Moxtain are prepared at our best to reduce all types of risks, discomfort and hazard to the best of our ability (within financial limitations), instead of all this there are chances of accidents, mishaps and deficiency in service. We assume that before booking a trek with Moxtain, you are aware with these Terms and Conditions and fully agree with them. Please ensure that you carefully read and understand these Terms and Conditions before confirming your booking.