Cancellation Policy
Cancellations and Refunds
In case you wish to cancel your trek please email us at cancel@moxtain.com.
Cancellation charges are based on the total trek fee, irrespective of the amount paid either full or partial.
The cancellation policy is based on the original booking time and original start date of the trek.
No Refund Cases
There will be no Full or Partial refund in case you voluntarily leave or drop out of the trek irrespective of any reason after the trip has started. No refunds will be made for any accommodation, transportation, sightseeing, meals or services if booked and not utilised.
In case, Moxtain has to cancel the trip due to flood, heavy-rain, heavy-snow, landslide, any local restriction, any kind of strike, political unrest, curfew denial of forest permit by the authorities etc. or any other unexpected and unavoidable circumstances, we will suggest an alternative trip or date. Refunding the amount will not be possible in any such cases. You shall be notified of the same. You may accept the alternate trip suggestion, voucher (with two-year redeemable limitation) or request another date of your choice, as per the availability. You can avail the service by paying the difference in price if any. Moxtain, under any circumstances, will not be liable for any additional costs incurred to book/cancel/reschedule any mode of transport (flight, trains, taxi, etc.), mode of accommodation (hotels/ homestays, etc), visas, onward arrangements with this trip.
Refunds are not possible for any missed or unused services including the voluntary/involuntary termination of the tour on account of sickness, late arrival on the tour, inappropriate behaviour etc.
Moxtain is not liable to pay for any compensation/refund for any missed service or any loss arising as an outcome of trip shortening, alteration, extension or cancellation due to any unexpected and unavoidable circumstances.
However, you expressly understand and agree that, in any event, the maximum liability of Moxtain will be limited to the trip cost purchased from Moxtain.
Cancellations and Refunds in case of lockdown due to Covid19
‘Lockdown’ imposed due to pandemics will be termed as an unavoidable and unexpected circumstance, and will be treated as a ‘No refund case’. A voucher of the same amount will be issued which can be availed in future treks.
Trek cancellation due to weather
In case of an incomplete trek due to weather conditions, one can opt for the same trek again throughout their lifetime on all our fixed departures for the same trek.
Note: This attempt only covers the trek fee and will not include any rentals or the transportation amount paid earlier. This is non-transferable.
Refund of rent amount paid for trekking gears and Offloading service.
The rented gears and bag-offloading service are made available on request only. An on-the-spot request may be refused due to unavailability. However, if you cancel your trek, the amount for rentals and offloading service is completely refundable. The amount is non-refundable on conditions like early-return or cancellation on trek start date, whatever the reason might be.
The rented gear and offloading service are not charged on a partial basis and the amount remains the same either availed on the first day or while on the trek. However, the charged amount may be higher if the service is requested while on trek (it will be provided only if available).